Large companies have been in the spotlight in the last 12 months for placing corporate interests above the interests of users. The use of 'dark patterns' (subtl

Large companies have been in the spotlight in the last 12 months for placing corporate interests above the interests of users. The use of 'dark patterns' (subtle, intentional UX changes with the purpose of driving user behavior towards a desired outcome) has been discussed as well. It is now tax season and many were not as informed on these issues last time they filed as they are now. Looking at the online free filing process under the aforementioned lens generates new observations, discussions, debates, headlines... Imo it's not so much that this is something new that's happening, it's that people are now aware of and pissed off about it.