6 ms·

“The days of being rewarded for owning a Tesla are long gone”

7 points by golfer 7y ago

turtlegrids 7y ago
So... He's missing a spoiler, and he only got what he paid for, nothing more? Oh. also his car depreciated an expected amount. Nothing to see here but whining Twitter users. _yawn_
- golfer 7y ago
  In a vacuum, yes. But if you look at the large amount of evidence about Tesla's brand and consumer sentiment, the brand is taking a beating lately. It's a tangible shift.
  - himeexcelanta 7y ago
    Any sources for this besides some assorted anecdotes?
    - golfer 7y ago
      "In January 2018, for example, Tesla’s Impression score — which asks US adults if they have an overall positive or negative impression of a particular brand — sat at 15. After a couple of discernible drops, the brand’s Impression score has decreased to nine, making it eight points lower than the present sector average (17)." "At the beginning of the year, Tesla’s Reputation score — which gauges if people would feel either proud or embarrassed to work for a company — was 22, a couple points higher than the industry average. Today, however, Tesla’s score is 16, placing it a couple points below the automaker sector at large." https://today.yougov.com/topics/automotive/articles-reports/2018/08/28/public-perception-tesla-declines https://today.yougov.com/topics/automotive/articles-reports/... Also, see the Q1 earnings results from earlier this week, which were awful.
      - himeexcelanta 7y ago
        Fair enough. Question is: does this really matter in the long term execution of the business? Not saying I know, but anyone claiming to know either way is definitely blowing smoke. Customer service related negative anecdotes like this may also be a result of Tesla reducing their retail footprint which is probably to be expected.
        golfer 7y ago
        Tesla is burning cash at an alarming rate. The question is if there exists a medium-term future at all for this company. Musk himself said last year that Tesla at one point was single-digit weeks from bankruptcy.
      - himeexcelanta 7y ago
        Also interesting article which explains some of the Q1 slowness (apologizes ahead of time for the AMP link). Would love to here some counter points to the article! https://www.google.com/amp/s/amp.businessinsider.com/tesla-is-singlehandedly-growing-electric-car-market-despite-bad-quarter-2019-4 https://www.google.com/amp/s/amp.businessinsider.com/tesla-i...
whenchamenia 7y ago
Teslas are billowing smug into the atmosphere at a faster rate than the pious prius people. If the fanboyism would take a back seat to pragmatism we could all move forward with electric. As it stands they are growing as annoying as the bicycling vegan birgade.
mikestew 7y ago
Sounds like someone is one of today's 10,000 [0] discovering the meaning of (if a bit out of context) "...but the company won't love you back". Yeah, you're all-in when they're showering you with gifts. Hell, who wouldn't be? But one slow-shipping spoiler later and the bubble pops. Tesla doesn't love you any less, they never loved you to begin with, it just appeared that way. Now the tweeter gets to find out how the other half of low-production vehicle owners live: "sorry, we used all the spoilers to make cars and didn't have any left over. Unfortunately, we're also using all of our energy to make cars, and don't have much (if any) left over for you." I've owned a lot of TSLA, but not an actual Tesla. But were I to have purchased one, and had this same experience, I personally wouldn't be all that surprised. I'd still be a little pissed, but only at myself for having known better. I hesitate to say that the tweeter "shoulda known better", because there's no reason to say that they should have. You spend $90K, or whatever, there's a certain expectation that goes with that amount of money. OTOH, someone in as deep as the tweeter claims probably...at least shouldn't be shocked by this with a table-flipping rage. [0] https://www.xkcd.com/1053/ https://www.xkcd.com/1053/
sunstone 7y ago
So his Model X saved his wife's life, then they didn't ship him his spoiler on time so he's pulling a hissy fit. His priorities seem a little cockeyed.

7 points by golfer 7y ago

So... He's missing a spoiler, and he only got what he paid for, nothing more? Oh. also his car depreciated an expected amount. Nothing to see here but whining Twitter users. _yawn_

golfer 7y ago
In a vacuum, yes. But if you look at the large amount of evidence about Tesla's brand and consumer sentiment, the brand is taking a beating lately. It's a tangible shift.
- himeexcelanta 7y ago
  Any sources for this besides some assorted anecdotes?
  - golfer 7y ago
    "In January 2018, for example, Tesla’s Impression score — which asks US adults if they have an overall positive or negative impression of a particular brand — sat at 15. After a couple of discernible drops, the brand’s Impression score has decreased to nine, making it eight points lower than the present sector average (17)." "At the beginning of the year, Tesla’s Reputation score — which gauges if people would feel either proud or embarrassed to work for a company — was 22, a couple points higher than the industry average. Today, however, Tesla’s score is 16, placing it a couple points below the automaker sector at large." https://today.yougov.com/topics/automotive/articles-reports/2018/08/28/public-perception-tesla-declines https://today.yougov.com/topics/automotive/articles-reports/... Also, see the Q1 earnings results from earlier this week, which were awful.
    - himeexcelanta 7y ago
      Fair enough. Question is: does this really matter in the long term execution of the business? Not saying I know, but anyone claiming to know either way is definitely blowing smoke. Customer service related negative anecdotes like this may also be a result of Tesla reducing their retail footprint which is probably to be expected.
      - golfer 7y ago
        Tesla is burning cash at an alarming rate. The question is if there exists a medium-term future at all for this company. Musk himself said last year that Tesla at one point was single-digit weeks from bankruptcy.
    - himeexcelanta 7y ago
      Also interesting article which explains some of the Q1 slowness (apologizes ahead of time for the AMP link). Would love to here some counter points to the article! https://www.google.com/amp/s/amp.businessinsider.com/tesla-is-singlehandedly-growing-electric-car-market-despite-bad-quarter-2019-4 https://www.google.com/amp/s/amp.businessinsider.com/tesla-i...

whenchamenia 7y ago

Teslas are billowing smug into the atmosphere at a faster rate than the pious prius people. If the fanboyism would take a back seat to pragmatism we could all move forward with electric. As it stands they are growing as annoying as the bicycling vegan birgade.

mikestew 7y ago

Sounds like someone is one of today's 10,000 [0] discovering the meaning of (if a bit out of context) "...but the company won't love you back". Yeah, you're all-in when they're showering you with gifts. Hell, who wouldn't be? But one slow-shipping spoiler later and the bubble pops. Tesla doesn't love you any less, they never loved you to begin with, it just appeared that way. Now the tweeter gets to find out how the other half of low-production vehicle owners live: "sorry, we used all the spoilers to make cars and didn't have any left over. Unfortunately, we're also using all of our energy to make cars, and don't have much (if any) left over for you." I've owned a lot of TSLA, but not an actual Tesla. But were I to have purchased one, and had this same experience, I personally wouldn't be all that surprised. I'd still be a little pissed, but only at myself for having known better. I hesitate to say that the tweeter "shoulda known better", because there's no reason to say that they should have. You spend $90K, or whatever, there's a certain expectation that goes with that amount of money. OTOH, someone in as deep as the tweeter claims probably...at least shouldn't be shocked by this with a table-flipping rage. [0] https://www.xkcd.com/1053/ https://www.xkcd.com/1053/

sunstone 7y ago

So his Model X saved his wife's life, then they didn't ship him his spoiler on time so he's pulling a hissy fit. His priorities seem a little cockeyed.