> Indifference that does not cause a business problem remains indifference. More generally, indifference to small "trivial" problems eventually normalizes the

> Indifference that does not cause a business problem remains indifference. More generally, indifference to small "trivial" problems eventually normalizes the deviant behavior[1]. Evil behavior doesn't happen in one step, it's end result of regularly being indifferent to "minor" problems[2]. For a very good explanation of why this happens, I recommend Richard Cook's excellent talk, "Resilience In Complex Adaptive Systems"[3]. [1] https://en.wikibooks.org/wiki/Professionalism/Diane_Vaughan_and_the_normalization_of_deviance https://en.wikibooks.org/wiki/Professionalism/Diane_Vaughan_... [2] https://blog.aopa.org/aopa/2015/12/07/the-normalization-of-deviance/ https://blog.aopa.org/aopa/2015/12/07/the-normalization-of-d... [3] https://www.youtube.com/watch?v=PGLYEDpNu60 https://www.youtube.com/watch?v=PGLYEDpNu60