We did report their fake review page to Yelp. Retaining business isn't the issue; we've very well established and have a known brand in the automotive enthusia

We did report their fake review page to Yelp. Retaining business isn't the issue; we've very well established and have a known brand in the automotive enthusiast community. We've been around for over a decade now. The main issue is that these guys are using our brand to scam people out of their money, and we want to put a stop to that. As far as putting more work into our site, we do have a small, dedicated team of developers and do put quite a bit of work into it. The site has gone through a number of design updates over the years, the most recent major overhaul being three or four years ago, but we're continuously developing features and making incremental improvements. Yours is the first feedback I recall that it looks like a generic template, so I would hazard that that isn't a uniformly held opinion, but design is of course subjective. If you have any specific thoughts on how the UI could be improved, we're always open to feedback!