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It's an interesting dilemma for the consumer when subsequent failure happens so soon after repair. If the product is under warranty, original or extended, I thi
by cmurf 8y ago
It's an interesting dilemma for the consumer when subsequent failure happens so soon after repair. If the product is under warranty, original or extended, I think the equivalent of automobile Lemon Law should apply: consumer is entitled to a permanent fix, manufacturer is entitled to three attempts to do so within 90 days; if it's still not working or subsequently fails, the consumer is entitled to a 100% refund.
I'm not aware of that being the case in any U.S. state. How does a consumer protect whatever rights they have? 50% off an external keyboard isn't good enough but people have work to do. Why bother getting yet another "fix" when it too likely fails in a few months? I'd want to make sure that if my warranty is about to expire that I've got documentation that Apple agrees the defect exists and that I'm entitled to a better permanent fix.
Consumer protection laws are important. This finders keepers nonsense makes people angry and they aren't just going to reduce their trust in Apple, their trust in the industry and society is diminished as well.
- tomwilson 8y agoIn my experience apple usually refunds you after the same issue occurs 3x on a machine. I had this happen for the keyboard on my 2016 15” mbp.
- rolleiflex 8y ago> I think the equivalent of automobile Lemon Law should apply: consumer is entitled to a permanent fix, manufacturer is entitled to three attempts to do so within 90 days; if it's still not working or subsequently fails, the consumer is entitled to a 100% refund. This is indeed the law in many European countries, at least it is in Turkey, which sources its jurisprudence largely from there. I have successfully used this in TR against a Toshiba laptop (motherboard issue) circa 2004 as barely a high-school kid, much to the chagrin of the distributor's legal team lead. In the end they paid the retail amount in full, though it took a bit of time.