I agree with everything you said. It's been working the same way for my company. To us the key has been to choose our clients carefully, and make sure that our

I agree with everything you said. It's been working the same way for my company. To us the key has been to choose our clients carefully, and make sure that our contact on the client's side is a technical person. Having to explain why something is easy/hard/impossible to a non-technical person can be a huge time sink.