4 ms·

I’ve had to act on this consumer protection act (at least New Zealand’s equivalent which I think is very similar) when my MacBook trackpad stopped registering t

I’ve had to act on this consumer protection act (at least New Zealand’s equivalent which I think is very similar) when my MacBook trackpad stopped registering taps and Apple were very reluctant to follow their obligations as required by law. It took a lot of handholding to even educate Apple about their legal obligations to consumers in New Zealand. Eventually after threats of sending copies of letter to consumer protection office they agreed to pay for materials, but I had to pay for labour costs for the fix. Legally, they were required to pay for everything but I gave in because the labor cost was pretty cheap (I think around $80).

shakna 7y ago
> Eventually after threats of sending copies of letter to consumer protection office they agreed to pay for materials, but I had to pay for labour costs for the fix. > Legally, they were required to pay for everything but I gave in because the labor cost was pretty cheap (I think around $80). The Australian Ombudsman for Consumer Rights is super easy to deal with. Fire off an email that shows you've contacted the right people, and that they haven't fixed the issue. The ombudsman steps in and leans on the organisation, and you'll get a resolution within two weeks usually, four if they try and play hardball with the department... Which is a bad idea. The next contact you'll get is the organisation apologising and trying to fix the issue, because if they don't do it to your satisfaction there are serious threats they have to deal with. The org is required to pay for parts, labour and any required shipping. And you don't have to deal with the org directly - it's whoever you purchased from. It's a painless process here, and means you don't have to deal with the stress of someone like Apple refusing to help you. At the first sign of "no we're not helping the way we should", fire an email and sit back and let the Ombudsman handle it for you.

shakna 7y ago

> Eventually after threats of sending copies of letter to consumer protection office they agreed to pay for materials, but I had to pay for labour costs for the fix. > Legally, they were required to pay for everything but I gave in because the labor cost was pretty cheap (I think around $80). The Australian Ombudsman for Consumer Rights is super easy to deal with. Fire off an email that shows you've contacted the right people, and that they haven't fixed the issue. The ombudsman steps in and leans on the organisation, and you'll get a resolution within two weeks usually, four if they try and play hardball with the department... Which is a bad idea. The next contact you'll get is the organisation apologising and trying to fix the issue, because if they don't do it to your satisfaction there are serious threats they have to deal with. The org is required to pay for parts, labour and any required shipping. And you don't have to deal with the org directly - it's whoever you purchased from. It's a painless process here, and means you don't have to deal with the stress of someone like Apple refusing to help you. At the first sign of "no we're not helping the way we should", fire an email and sit back and let the Ombudsman handle it for you.