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In my country (Oz) we have a consumer law that allows for the return of a product "not fit for purpose". This keyboard issue is definitely that. From a link in

In my country (Oz) we have a consumer law that allows for the return of a product "not fit for purpose". This keyboard issue is definitely that. From a link in the article: > The program also only serves to service affected keyboards at no charge for up to four years from their purchase date, but replacement keyboards are just as likely to be affected by durability issues. I'm on the hunt for a new laptop, and would prefer macOS, but this keyboard issue shows how the mbp are simply "not fit for purpose". The only laptop that is free of this problem is the mba 2017 edition (5th gen i5/ i7) at a heavily inflated price.

mathewsanders 8y ago
I’ve had to act on this consumer protection act (at least New Zealand’s equivalent which I think is very similar) when my MacBook trackpad stopped registering taps and Apple were very reluctant to follow their obligations as required by law. It took a lot of handholding to even educate Apple about their legal obligations to consumers in New Zealand. Eventually after threats of sending copies of letter to consumer protection office they agreed to pay for materials, but I had to pay for labour costs for the fix. Legally, they were required to pay for everything but I gave in because the labor cost was pretty cheap (I think around $80).
- shakna 8y ago
  > Eventually after threats of sending copies of letter to consumer protection office they agreed to pay for materials, but I had to pay for labour costs for the fix. > Legally, they were required to pay for everything but I gave in because the labor cost was pretty cheap (I think around $80). The Australian Ombudsman for Consumer Rights is super easy to deal with. Fire off an email that shows you've contacted the right people, and that they haven't fixed the issue. The ombudsman steps in and leans on the organisation, and you'll get a resolution within two weeks usually, four if they try and play hardball with the department... Which is a bad idea. The next contact you'll get is the organisation apologising and trying to fix the issue, because if they don't do it to your satisfaction there are serious threats they have to deal with. The org is required to pay for parts, labour and any required shipping. And you don't have to deal with the org directly - it's whoever you purchased from. It's a painless process here, and means you don't have to deal with the stress of someone like Apple refusing to help you. At the first sign of "no we're not helping the way we should", fire an email and sit back and let the Ombudsman handle it for you.

mathewsanders 8y ago

I’ve had to act on this consumer protection act (at least New Zealand’s equivalent which I think is very similar) when my MacBook trackpad stopped registering taps and Apple were very reluctant to follow their obligations as required by law. It took a lot of handholding to even educate Apple about their legal obligations to consumers in New Zealand. Eventually after threats of sending copies of letter to consumer protection office they agreed to pay for materials, but I had to pay for labour costs for the fix. Legally, they were required to pay for everything but I gave in because the labor cost was pretty cheap (I think around $80).

shakna 8y ago
> Eventually after threats of sending copies of letter to consumer protection office they agreed to pay for materials, but I had to pay for labour costs for the fix. > Legally, they were required to pay for everything but I gave in because the labor cost was pretty cheap (I think around $80). The Australian Ombudsman for Consumer Rights is super easy to deal with. Fire off an email that shows you've contacted the right people, and that they haven't fixed the issue. The ombudsman steps in and leans on the organisation, and you'll get a resolution within two weeks usually, four if they try and play hardball with the department... Which is a bad idea. The next contact you'll get is the organisation apologising and trying to fix the issue, because if they don't do it to your satisfaction there are serious threats they have to deal with. The org is required to pay for parts, labour and any required shipping. And you don't have to deal with the org directly - it's whoever you purchased from. It's a painless process here, and means you don't have to deal with the stress of someone like Apple refusing to help you. At the first sign of "no we're not helping the way we should", fire an email and sit back and let the Ombudsman handle it for you.