Coming from a retail environment where we used NPS surveys; I've encountered few things more useless, and all it ended up being was another metric that we had n

Coming from a retail environment where we used NPS surveys; I've encountered few things more useless, and all it ended up being was another metric that we had no real choice but to game, or else the District Manager would get on our asses. It did not provide any useful information to us at all.