Excellent knowledge. Why does it seem that consumers need to be experts in every field to trust anything anymore. I've been dealing with an insurance problem a

Excellent knowledge. Why does it seem that consumers need to be experts in every field to trust anything anymore. I've been dealing with an insurance problem and facing this same faceless, not our mistake. This isn't a regular insurance dispute, this is where the company actually shows I have a totally different policy then my employer sold me.