4 ms·

I recently tried to integrate to Wirecard for one of my projects and it was a nightmare. Documentation sucked and once we spent 7 days connecting they told us t

I recently tried to integrate to Wirecard for one of my projects and it was a nightmare. Documentation sucked and once we spent 7 days connecting they told us that the API was being deprecated and we have to migrate to a new one which turn out to be 30 days of more integration. Fun time.

paganel 7y ago
We had a similar experience with Vantiv, whose parent company (Worldpay) was recently bought with about $50 billion. I just can't understand how business works sometimes.
- tgraham 7y ago
  Out of interest, did you guys give up, plod on or pick someone else?! If so, who?
  - paganel 7y ago
    We somehow managed to make it work, can’t exactly remember the details but I think at some point it involved us sending them desperate emails (or maybe phone calls, can’t remember exactly) asking them to please change some settings on their side of things so that we would be able to test as close as possible to “live”, it took them at least two or three days if not more to make the change, which created unwanted dead time for us. To say nothing of the fact that at some point we spent at least two days practically hitting a wall over and over again: we were sending the requests exactly as their not-so-great docs were telling us to do but the response was totally different from what we were expecting. In desperation we somehow managed to contact them (meaning my boss sitting on a phone call with them) to realize that the dev instance they had provided us with still needed some small change on their side of things. Totally non-transparent framework and it all seemed as fickle as a castle made out of sand. For comparison we had the best experience implementing Stripe, it was like night and day compared to Vantiv. Unfortunately at the end of the day you need to implement what the stakeholders want.

4 ms·

I recently tried to integrate to Wirecard for one of my projects and it was a nightmare. Documentation sucked and once we spent 7 days connecting they told us t

by fabiandesimone 7y ago

paganel 7y ago
We had a similar experience with Vantiv, whose parent company (Worldpay) was recently bought with about $50 billion. I just can't understand how business works sometimes.
- tgraham 7y ago
  Out of interest, did you guys give up, plod on or pick someone else?! If so, who?
  - paganel 7y ago
    We somehow managed to make it work, can’t exactly remember the details but I think at some point it involved us sending them desperate emails (or maybe phone calls, can’t remember exactly) asking them to please change some settings on their side of things so that we would be able to test as close as possible to “live”, it took them at least two or three days if not more to make the change, which created unwanted dead time for us. To say nothing of the fact that at some point we spent at least two days practically hitting a wall over and over again: we were sending the requests exactly as their not-so-great docs were telling us to do but the response was totally different from what we were expecting. In desperation we somehow managed to contact them (meaning my boss sitting on a phone call with them) to realize that the dev instance they had provided us with still needed some small change on their side of things. Totally non-transparent framework and it all seemed as fickle as a castle made out of sand. For comparison we had the best experience implementing Stripe, it was like night and day compared to Vantiv. Unfortunately at the end of the day you need to implement what the stakeholders want.