People have fixed workflows they've built over years or even decades. A big part of the reason you stuck with Windows and Office was that those workflows just

People have fixed workflows they've built over years or even decades. A big part of the reason you stuck with Windows and Office was that those workflows just worked. Preserving customer workflows seemed sacred to Microsoft back in the day-- think of the famous hacks just to ensure various badly behaved DOS games survived in Win95, or when they offered the XP Mode virtual machine. Somnething seems to have changed recently. Every time they say "Oh, you can just learn to use the store and download Paint for free" or "we're replacing Snipping Tool with a Ziploc bag of lampreys" or "let's replace the Start Menu to make it tablet-friendly and hide where you go to shut the PC off.", they lose the plot. Pile up enough of these, and consumers start to say "if I have to learn all this stuff over, why shouldn't I just buy a Mac or run Fedora?"