I would have been mad. Heck, I'm mad just reading that. It's bad management. If you are going to use metrics you have to know that they are going to create perv

I would have been mad. Heck, I'm mad just reading that. It's bad management. If you are going to use metrics you have to know that they are going to create perverse incentives. It's management's job to be vigilant in seeing/hearing and looking for those perverse incentives and then determining if the trade off is acceptable.