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These phones also come with a warranty for if/when problems do show up. I expected to see problems, I expected to see some outrage and jokes when things went w
by Klathmon 8y ago
These phones also come with a warranty for if/when problems do show up.
I expected to see problems, I expected to see some outrage and jokes when things went wrong on the phone, but I never would have guessed at the number of comments saying things like "for $2000 it should never break!". That just seems so silly to me, it's a first gen product with a lot of new stuff in it. Expecting it to be perfect at any price is unreasonable.
Sure, if they stop honoring warranties, then I'm all for the bad press. But as of now, it seems like they are handling it about as good as I would expect. They delayed the launch, are looking into the issues, and will hopefully resolve them. Don't get me wrong, it's a horrible look that the review units broke so easily, but the phone also isn't out yet.
- exelius 8y agoThe bigger issue to me is how many reviewers had breakage issues within 24 hours. Screw perfect, this is a prototype that escaped the lab.
- Klathmon 8y agoI do agree that there's issues and they were smart to delay the launch IMO.
- iainmerrick 8y agoSmarter than launching it would have been, sure, but much less smart than not getting anywhere near this point.
- JohnFen 8y ago> These phones also come with a warranty for if/when problems do show up. But warranties aren't "get out of jail free" cards that excuse a failure of basic product engineering practices like actual real-world testing.
- throwaway2048 8y agoYou can just keep replacing it every 24 hours, why is everyone upset? Maybe they can even market this as "no charge required, ever", hell they can save money on packaging a charging brick!
- jplayer01 8y agoThese are issues that should have come up in real-world testing though, and should've been solved then long before reviewers received units to use for extended periods of time. Problems crop up. The main selling point of the phone breaking completely within 24-48 hours is far worse than the usual kinds of issues that tend to show up in early production.