This is the thing I've been struggling with in everyone else's comments. From what the article suggests, the victim never even appeared in the Apple store, but

This is the thing I've been struggling with in everyone else's comments. From what the article suggests, the victim never even appeared in the Apple store, but the thief came back in at some point, so the police went to the address that Apple had on file for the thief. Why is this Apple's problem, beyond them associating a face to an ID _that was given to them_?