>It should average out. But it didn't, unless you're saying that Lucidchart made an incorrect analysis. Is that your argument? >Clients send larger numbers of

>It should average out. But it didn't, unless you're saying that Lucidchart made an incorrect analysis. Is that your argument? >Clients send larger numbers of requests at the same time, but they are done sending requests earlier so there are requests from fewer clients being processed concurrently. It should average out. Again, it didn't average out. And you assume it 'will average out' at your peril. Maybe it will, maybe it won't. Lucidchart engineers thought that too and it turns out that was wrong in a way that wasn't foreseen. >It would only be an issue if the service was built with a small number of concurrent users in mind. I doubt Lucidchart 'was built with a small number of concurrent users in mind'.