The reason for horrible American dealerships is known. Many states passed protectionist laws, which basically ban direct sales. Dealerships became mandatory mid

The reason for horrible American dealerships is known. Many states passed protectionist laws, which basically ban direct sales. Dealerships became mandatory middlemen, and they exploit this position by offering a horrible service - everyone has to come to them anyway. The fix is simple - just repeal all those obsolete laws, and it will naturally boost competition and increase the quality of service in result. Tesla had to deal this kind of stuff in many states, in order to be able to sell directly to their users.