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Having lived in both China and US/Canada, I would say jd and taobao is far ahead of American Amazon. Some key differentiators include delivery speed, UI/UX, pro

Having lived in both China and US/Canada, I would say jd and taobao is far ahead of American Amazon. Some key differentiators include delivery speed, UI/UX, product offerings and the ability to chat with merchants instantly.

cthalupa 7y ago
Amazon has same day delivery and prime now in a lot of the US - I can get the same order before 10 get before 18 from Amazon in my town. I don't have a ton of experience with UI/UX on JD or TMall, but my experience with alibaba and aliexpress hasn't left me particularly impressed there. But I also have no problem with Amazon's interface and experience in general, which I know lots of people don't like. Product offerings have never been an issue for me. The overwhelming majority of my online purchases come from Amazon, and the ones that haven't made recently have been pretty niche - handmade Japanese chef knives, limited run board games, manufacturer direct audio equipment... I can get assembly for furniture, etc., as an add-on for a lot of purchases on amazon, which someone mentioned as a differentiator in another thread. I can't talk to the merchants instantly, but I don't know that I really want or need to. I rarely have a question for them, and when I have, I generally don't want to get bogged down in a live chat or phone call or whatever, so the email system on Amazon works fine for me.
- tracker1 7y ago
  What you are talking about is a US experience... it's not like that in China from Amazon. They haven't built out locally, and have neglected to acknowledge local competition and invest in local infrastructure properly.
  - cthalupa 7y ago
    > What you are talking about is a US experience... Correct. Because that's what this comment thread is about. Grandparent: >I'm curious is this because jd.com is far ahead of American Amazon or because Chinese Amazon is far behind American Amazon? Parent: > I would say jd and taobao is far ahead of American Amazon The question was whether or not JD and Taobao in China are better than Amazon is in America. Not whether or not Amazon in China is as good as JD and Taobao are in China.

cthalupa 7y ago

Amazon has same day delivery and prime now in a lot of the US - I can get the same order before 10 get before 18 from Amazon in my town. I don't have a ton of experience with UI/UX on JD or TMall, but my experience with alibaba and aliexpress hasn't left me particularly impressed there. But I also have no problem with Amazon's interface and experience in general, which I know lots of people don't like. Product offerings have never been an issue for me. The overwhelming majority of my online purchases come from Amazon, and the ones that haven't made recently have been pretty niche - handmade Japanese chef knives, limited run board games, manufacturer direct audio equipment... I can get assembly for furniture, etc., as an add-on for a lot of purchases on amazon, which someone mentioned as a differentiator in another thread. I can't talk to the merchants instantly, but I don't know that I really want or need to. I rarely have a question for them, and when I have, I generally don't want to get bogged down in a live chat or phone call or whatever, so the email system on Amazon works fine for me.

tracker1 7y ago
What you are talking about is a US experience... it's not like that in China from Amazon. They haven't built out locally, and have neglected to acknowledge local competition and invest in local infrastructure properly.
- cthalupa 7y ago
  > What you are talking about is a US experience... Correct. Because that's what this comment thread is about. Grandparent: >I'm curious is this because jd.com is far ahead of American Amazon or because Chinese Amazon is far behind American Amazon? Parent: > I would say jd and taobao is far ahead of American Amazon The question was whether or not JD and Taobao in China are better than Amazon is in America. Not whether or not Amazon in China is as good as JD and Taobao are in China.