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One of the benefits of Paypal being so crap is that we all eventually end up with real merchant accounts. That way, a chargeback means you lose money on one sa
by jasonkester 16y ago
One of the benefits of Paypal being so crap is that we all eventually end up with real merchant accounts. That way, a chargeback means you lose money on one sale, vs. Paypal where a chargeback means that your entire business goes down for a week.
I don't mind giving money back to customers who are unhappy. I go out of my way to do so before it comes to a chargeback. As such, my mind can't spin "easier to keep your unhappy customers' money" into a feature for a payment processor.
- Estragon 16y agoThat's going to depend strongly on the extent of your outlay in dealing with the customer up to that point. If your business is SaaS, giving money back is relatively painless, but if there's actual inventory involved it could be a real hassle.