5 ms·
I think all of these people hating on Paypal have never had a real merchant account. At least when the buyer complains on Paypal you have a chance of not losing
by rms 16y ago
I think all of these people hating on Paypal have never had a real merchant account. At least when the buyer complains on Paypal you have a chance of not losing your money, where with a credit card chargeback you are almost definitely screwed.
- rms 16y ago"most" of these people hating on Paypal have never had a real merchant account. Obviously not all of the people have.
- jasonkester 16y agoOne of the benefits of Paypal being so crap is that we all eventually end up with real merchant accounts. That way, a chargeback means you lose money on one sale, vs. Paypal where a chargeback means that your entire business goes down for a week. I don't mind giving money back to customers who are unhappy. I go out of my way to do so before it comes to a chargeback. As such, my mind can't spin "easier to keep your unhappy customers' money" into a feature for a payment processor.
- Estragon 16y agoThat's going to depend strongly on the extent of your outlay in dealing with the customer up to that point. If your business is SaaS, giving money back is relatively painless, but if there's actual inventory involved it could be a real hassle.