I get what you're saying, but...if more people in tech thought of themselves as PMs (whose primary job, sidetracked though it may be in some places, is to devel

I get what you're saying, but...if more people in tech thought of themselves as PMs (whose primary job, sidetracked though it may be in some places, is to develop a sense of empathy for their customers...) we'd all be in a better place.