Can’t tell if sarcasm, but IBM’s had massive headache and trouble in this segment too. Good customer service agents are expensive. Bad ones are cheaper. But

Can’t tell if sarcasm, but IBM’s had massive headache and trouble in this segment too. Good customer service agents are expensive. Bad ones are cheaper. But both still have a far higher success rate than conversational bots do. And a hybrid approach is, again, harder than one would initially assume (you know... why it’s painful and infuriating to press fifteen numbers on the phone to get to a real person? Same concept)