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Beautiful UI, really well-done! What was the toughest decision made in the process of crafting the UX?
by typo_hunter 7y ago
Beautiful UI, really well-done! What was the toughest decision made in the process of crafting the UX?
- j-zhang 7y agoJumping in for Max here. It was actually pretty tough for us to figure out how to name ACH as a payment method. One of our goals going into Mercury was to stay away from acronyms or confusing bank terminology as much as possible. Most banks hide ACH behind "bill pay" or use nonstandard terms like "electronic check" or "e-transfer" which are also confusing and don't describe the payment method clearly. We wanted to expose ACH directly but couldn't figure out how to get across what it was without confusing users further. Hours of debate in the office ensued. Eventually we decided to just stick with the acronym after finding out pretty much everyone we talked to knew what ACH is.
- typo_hunter 7y agoThank you for the response! It's always fascinating to me to hear about the debates/conversations that shaped the final product. Best of luck, can't wait to see where it goes!