I think there's a lot of power in telling someone that whatever they're going through sucks and you can't do anything about it, but you'll listen to them bitch

I think there's a lot of power in telling someone that whatever they're going through sucks and you can't do anything about it, but you'll listen to them bitch to get some relief. Being told to be positive can feel like a polite way of saying shut up, I don't care, keep that to yourself.