I once had a friend that was complaining about their decade old microwave and how the keypad was really looking bad, like it was going to fail at any moment. I

I once had a friend that was complaining about their decade old microwave and how the keypad was really looking bad, like it was going to fail at any moment. I took a slightly closer look at it, scratched it with my fingernail, and peeled off the protective cover, leaving a brand-spanking-new looking keypad. We definitely have people trained that electronics come with a protective film over them. I mean, we clearly don't have everyone trained, but... :-)