To close the loop here, Support fixed this within a few hours of opening a billing support case. Not to blame the victim, but at the time the original charges

To close the loop here, Support fixed this within a few hours of opening a billing support case. Not to blame the victim, but at the time the original charges happened, OP didn't respond to the Support person for 3-days (our usual timeout) on "Hey, is this resolved on your side?". Tell them no! :). Glad this got resolved quickly though.