To me, chatbots are the next incarnation of IVRs. Their only purpose is to widen the gap between you and an actual human in a support context. And I wish peopl

To me, chatbots are the next incarnation of IVRs. Their only purpose is to widen the gap between you and an actual human in a support context. And I wish people would stop saying their bots have AIs. I've had more meaningful conversations with a dog than a bot. :)