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> bad publicity on social networks Exactly. Social networks moved support from private, hidden systems to a public channel. This benefitted the user, since the
by maxwell 8y ago
> bad publicity on social networks
Exactly. Social networks moved support from private, hidden systems to a public channel. This benefitted the user, since the brand has more to lose from interactions that are negative, non-responsive, re-directive, etc.
- danaris 8y agoClose. It benefits a subset of users: that subset whose first reaction to having a problem with a company is not to calmly and rationally contact them and see what kind of remedy can be made, but to blast it to the whole world, saying “my supreme pizza had green peppers on it, PizzaBlarg is terrible and should go bankrupt”. You know. Assholes.