> Beyond that, I'm generally disappointed that we never hear about features that try to get users to act better, by their own volition, vs reactively shutting t

> Beyond that, I'm generally disappointed that we never hear about features that try to get users to act better, by their own volition, vs reactively shutting them down. I think the problem with this approach is that it assumes that typical users like you and me, not bots or people with a particular agenda or goal (i.e. brigading) are the primary sources of abuse. Unfortunately I think it's much more likely to be the latter section of highly motivated users or bots that are responsible for a disproportion volume of abuse, and there's little incentive Twitter can create to motivate them otherwise