>Before the internet, user experience was considered of little value because most users of systems were internal employees of companies. I'm skeptical of this

>Before the internet, user experience was considered of little value because most users of systems were internal employees of companies. I'm skeptical of this claim. It would help if there were a year, considering it's not clear if the author means the modern Internet, the ARPANET, or when the modern Internet became widely available to a larger group of people. Based on the mentions of Excel, I'm inclined to believe it's the last option I listed. The MIT AI lab and other research areas come to mind as places that cared about how the programs were operated and whatnot and these weren't exclusively used by employees. SHRDLU comes to mind. While I'm thinking about it, the Apple Macintosh also does. I don't believe I was familiar with this Given-When-Then model beforehand, but I also think that's because it's somewhat natural, or at least seems natural. The author has failed to convince me why this is a bad thing. I suppose I can see why these larger business practices are poor, but that has me failing to see why this particular practice is singled out.