I agree. They do reduce customer experience. Most of the websites that employ these are using it in some form of an IVR Anyways when I end up calling such si

I agree. They do reduce customer experience. Most of the websites that employ these are using it in some form of an IVR Anyways when I end up calling such sites I get stuck with IVR. And I like it better to type than pressing numbers on the phone and listening to that automated and slow voice.