4 ms·
Yep, basically. We had a few chatbot products for some pretty popular media brands, they noted little to no engagement. Alexa, on the other hand, seems to get e
by dreen 7y ago
Yep, basically. We had a few chatbot products for some pretty popular media brands, they noted little to no engagement. Alexa, on the other hand, seems to get engaged a lot, even though in theory it suffers from the same problem.
- mlwhiz 7y agoI agree. They do reduce customer experience. Most of the websites that employ these are using it in some form of an IVR Anyways when I end up calling such sites I get stuck with IVR. And I like it better to type than pressing numbers on the phone and listening to that automated and slow voice.
- conanbatt 7y agoThats a massive selection bias! I've used chatbots multiple times. Its just that they are flow specific.
- dreen 7y agoDid I say I'm speaking for all applications using chatbots? No, I related a specific experience/product/company. Of course it's biased! Chatbots can be useful, but this just wasn't the case for our audience (which is very mainstream oriented)
- conanbatt 7y agoI referred particularly to the success of Alexa: people that buy Alexa choose to use it. I agree with the lukewarm results of chatbots in most applications.