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QWe can always switch to a customer service executive if we sense something going bad. Or the Chatbot not able to get the intent it has been trained for.
by mlwhiz 7y ago
QWe can always switch to a customer service executive if we sense something going bad. Or the Chatbot not able to get the intent it has been trained for.
- BoorishBears 7y agoHow does this beat a simple form of FAQ with a floating action button to get some help?
- mlwhiz 7y agoIts not only FAQ based bots that we intend to remove. It won't serve many purposes. Customers call banks to know about their balances. Or retail Customer care to know the status of order. Once I saw a chatbot use case where chatbot recommended dresses if we talk to it in a natural way. For example: "I have to go to a Christmas party today " and it handled this... We are only limited by our thinking on how to create them.
- BoorishBears 7y agoCustomers who call banks to know a balance hit an automated system. The kind that end up calling instead of checking online/ an app AND end up needing an operator don’t use chatbots Same with your retail example. And a million others. And take your second example, with dresses. What kind of events does it understand? There has to be a limited number of event types it knows, it’s awful that there are infinite types of events, the bot understands practically none of them compared to infinity, and you have to guess how to frame your query to fit in its bag, instead of having a list with a search box for event types.
- deleted 7y ago[deleted]