I don't know about the rest of the world, but in Southern Africa, VW's service is absolutely terrible. The cars themselves are not bad, but the service centres

I don't know about the rest of the world, but in Southern Africa, VW's service is absolutely terrible. The cars themselves are not bad, but the service centres are downright dishonest and very unhelpful. So, for me at least, the real reputation problem is their attitude towards the customer.