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Yeah, and it's not just books. Amazon gets a lot of heat on HN for their review-spam problem and their counterfeit goods problem. But the product variant sele
by harshreality 8y ago
Yeah, and it's not just books.
Amazon gets a lot of heat on HN for their review-spam problem and their counterfeit goods problem. But the product variant selection problem, whether it's different editions/translations of books, or different colors/styles/sizes of clothes, or different variants of other consumer goods, is easily solvable by comparison. And it's not getting solved. Every product with multiple dimensions of variants (e.g. color, size, # in pack) feels like it has a different interface, random mix of radio buttons and drop-downs, and a change in one dimension can cause other dimensions to disappear or shift around.
Is there any management or programming talent, with the power to implement fixes, left in the retail/marketplace divisions? Or has it all moved to AWS and logistics?
- michaelmrose 8y agoIf you have a mixture of products at a price of 4 5 5 5 7 8 and 4 5 is counterfeit 5 is used 6 7 8 is the same product you would find on any merchants shelf for 6 or 7. If only 4 is returned then on net they made more sales and the consumer sees that he can get product foo on Amazon for only $4! Amazon makes more money by providing you with a worse experience so why would they improve it?