3 ms·
Why would a customer support person need access to people's email without even seeking the customer's password ?
by Bhilai 8y ago
Why would a customer support person need access to people's email without even seeking the customer's password ?
- dRaBoQ 8y agoMaybe to help them recover their password ?
- rad_gruchalski 8y agoRead my emails to recover my password? That‘s what „forgot your password“ link is for!
- watermelon0 8y agoSupport people should never require customer's password, and they should have to get explicit permission to access their account. For example, they can get access to basic information and option to reset password, if user forgets the password. For anything else, they should get explicit permission (or it can be granted automatically when user opens a support ticket when he/she is logged in, if that's properly specified when creating a ticket).