I live on a route that had its local services replaced by new rolling stock to run new medium-distance services. That change led to higher ticket prices, reduct

I live on a route that had its local services replaced by new rolling stock to run new medium-distance services. That change led to higher ticket prices, reduction of local services, less desirable destinations, longer onward connections, and a year of abysmal service which resulted in some of the worst performance of the entire national network. Local communities have been badly affected. People had to move. We have timetables that don't work, especially for people with children and jobs. 1 train per hour down from 2. Morning services that get you in to the city at stupid times (0808 and 0908). The train to one city dumps you at the less useful terminus, eventually, after it crawls though a busier line. The franchise is not meeting its contractual obligation for peak service frequency. A lot to swallow just to get nicer new trains :/