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Sometimes the business thinks they know but the delivery team, generally the smartest folks IN the business are ignored at their peril.
by yeahitslikethat 8y ago
Sometimes the business thinks they know but the delivery team, generally the smartest folks IN the business are ignored at their peril.
- duxup 8y agoAt that role in support I cultivated some good relationships with engineering and others. But even there I ran into some "the customer is doing it wrong" kind of feedback from engineering. Nothing was better than getting everyone on a conference call with the customer (I prepped the engineering team so no surprises) and letting engineering talk to them in a situation that they're a bit less likely to use that line of reasoning. Amazing how quickly things were done after that ;) Yeah sometimes the folks on the ground know how it really works as opposed to those who don't see it day to day.
- paulie_a 8y agoI firmly believe that all developers spend on going time fielding customer calls.