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>Sure, let's squeeze another drop of humanity out of conversing. You sure you're not overreacting a little? When I answer tech support questions, the first th
by SlowRobotAhead 8y ago
>Sure, let's squeeze another drop of humanity out of conversing.
You sure you're not overreacting a little?
When I answer tech support questions, the first thing out of my mouth is "Hi I'm SlowRobotAhead, what is the problem you're having?"
Not what can I do for you today, not tell me the setup, not what it is I do here. Tell me the problem have - and we'll see from there. That's not rude or removing humanity. It's polite by acknowledging we're not going to waste each other's time because of a mutual respect we start off with.
- tunesmith 8y ago>You sure you're not overreacting a little? Hehe... no. I wrote the comment, took it out, then decided it didn't really express what I was trying to put across, so put it back in. So I was clearly on the fence anyway! A fine line between pithiness and rudeness sometimes, I regret when I fall over into the latter.