We have an intercom widget on our SaaS website. A lot of people just say "hi" and wait for an ACK. Or go with "I have a question". Then they wait. I guess they

We have an intercom widget on our SaaS website. A lot of people just say "hi" and wait for an ACK. Or go with "I have a question". Then they wait. I guess they think it is turn based. Just go ahead and ask your question. We'll have the appropriate person for you. We'll take a look at the issue before responding you. Or we'll get back yo you if nobody is available right now. It bugs me a lot.