Here's the actual audio: http://www.youtube.com/watch?v=0vZa7g14F-Y http://www.youtube.com/watch?v=0vZa7g14F-Y It's right in the beginning, and they definitel

Here's the actual audio: http://www.youtube.com/watch?v=0vZa7g14F-Y http://www.youtube.com/watch?v=0vZa7g14F-Y It's right in the beginning, and they definitely say "we've had a problem."