Number 1 is so, so true. After being burned a couple of times on this, the first thought that comes to mind when someone claims to be a subject-matter expert i

Number 1 is so, so true. After being burned a couple of times on this, the first thought that comes to mind when someone claims to be a subject-matter expert is that they're really an expert in the business processes used by one particular organization. It's very rare to meet someone who has sufficiently broad experience in an industry to know how and why processes differ between companies.