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A lot of (the better) customer service/support chat bots use NLP to assist users.
by thedevindevops 8y ago
A lot of (the better) customer service/support chat bots use NLP to assist users.
- julienreszka 8y agoCan you please give the names of the products that you are talking about?
- jtloong 8y agoThere are a decent number of companies that use NLP voice recognition when you call their support lines. So when you call, instead of pressing a number on your key pad to move through the directory you can speak it. In that same vein, I've seen companies that have "chat support" use NLP bots to get a feel for the type of question a person is looking for before handing off to a human support person. I've also seen AI personal assistants that handle meeting schedules etc like https://x.ai/ https://x.ai/