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We use it often, it can be very effective but it isn't the only tool we have.
by lucisferre 8y ago
We use it often, it can be very effective but it isn't the only tool we have.
- brownkonas 8y agoI have used it to success, but you have to allow for multiple answers to be given at each level that create their own branches of a tree. Which is effectively what the author illustrates as completely different outcomes. The group should make an effort to give multiple reasons in each iteration and follow them each separately. 5 Whys's also needs to be preceded by a detailed representation of what happened and followed by multiple next actions that are tracked to completion.