This is small and sort of outside the context of what you were looking for; but especially for branches that generally have waits, having a queue/line in the mi

This is small and sort of outside the context of what you were looking for; but especially for branches that generally have waits, having a queue/line in the middle of the room laid out by ropes is the slightest bit unsettling. It would be nice to have something to lean on. A local branch of one of the banks around here has a coin counting machine that does not charge a fee; even for non-members. This is really really awesome. I have done a couple largish transactions that make me feel uncomfortable; when the teller is counting out 'one thousand, two thousand..' It would be nice to have a separate queue for a more private consultation with a teller, even if it included longer wait times. Beyond that; the very best thing to do, and it's hard or impossible for large banks and branches is just have a real emphasis on customer service. I do most of my banking online; but I have a small local bank I use for some things, and it is so so nice to walk in, have some beautiful girl smile at me, remember my name and not ask for ID.