So, our small team is using google hangouts but that also supports image pasting (and is searchable, free). Image pasting is for more than just memes. We can p

So, our small team is using google hangouts but that also supports image pasting (and is searchable, free). Image pasting is for more than just memes. We can post screenshots of errors, or user data/visualisations, or sections of syntax-highlighted code. All of this is infinitely more agile than going through a bulky ticket system (which we also use once we’ve confirmed as bugs or decided how to use forwards). So no, it’s not an exaggeration at all. IRC was fun in the 90s but seems to have stopped there? It was also never ~at all~ friendly for non-technical users, which is a complete non-starter nowadays.