I've had awful support. They reached out to me after I had an issue two months ago and CC'd 6 engineers but then stopped responding to my emails when it time to

I've had awful support. They reached out to me after I had an issue two months ago and CC'd 6 engineers but then stopped responding to my emails when it time to actually schedule time to "discuss my architecture". I tweeted about this, @GoogleCloud responded instantly, promised they would poke their support people. That was a week ago and I have heard nothing since. I've sent three follow-up emails.