No. It really is sleazy. I'm talking about a situation where the user is paying for the H&R service. This is a paying customer, not a free user. This user then

No. It really is sleazy. I'm talking about a situation where the user is paying for the H&R service. This is a paying customer, not a free user. This user then adds a tax pro review service but decides later that they do not want that add-on service. But now the user cannot remove that added-on service on the H&R website. The user calls in to an automated phone line which tells the user that, in order to downgrade, the system must clear out all of their data.