This kind of goes in direct contrast of another comment I made, but they seemed to like to have people self serve instead of come in to the bank. I don't know i

This kind of goes in direct contrast of another comment I made, but they seemed to like to have people self serve instead of come in to the bank. I don't know if this was based on expense or survey reviews or some combination of the two or maybe even something else entirely. Same can be said with call centers now. The direction is to have callers stay in the IVR and not go to a rep. The rep's aren't exactly going away any time soon, but that's the dream.