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I think its worth reading the original WSJ article if you can. I can only see the first few lines which are: > Weeks into his new job as head of Google’s cloud
by rb808 8y ago
I think its worth reading the original WSJ article if you can. I can only see the first few lines which are:
> Weeks into his new job as head of Google’s cloud business, Thomas Kurian identified a chief complaint from big business customers: They often didn’t have account managers to call.
Oracle is famous for getting customers to pay, but they were also very good at helping customers with services, advice and customizations. Expensive Consultants worked closely with dev teams. Yes they were expensive, but clients knew they could rely on someone from Oracle fix bugs or give guidance.
https://www.wsj.com/articles/whats-been-lacking-at-googles-cloud-enough-humans-11554724802 https://www.wsj.com/articles/whats-been-lacking-at-googles-c...
- justinclift 8y ago> Yes they were expensive, but clients knew they could rely on someone from Oracle fix bugs or give guidance. Not sure how true that is. Plenty of horror stories around of Oracle bugs not being fixed.
- eitally 8y agoOracle's enterprise support is absolutely fantastic. They will not hesitate to put someone on literally the next plane, fly them to your site, and sit them there until your problem is resolved. Yes, that is expensive, but you're buying peace of mind. The above does not necessarily apply to bugs and feature requests, just operational support.
- justinclift 8y ago> They will not hesitate to put someone on literally the next plane... Definitely have heard cases of that happening, with large enough accounts. But also plenty of stories of problems being ignored, same as Google Cloud has a reputation for. :(
- fjp 8y agoif you do outline.com/[article url] anyone can see the whole thing :)